Through which shipping company is the delivery?
We deliver orders within the city of Riyadh through our representatives.
The rest of the Kingdom’s cities are shipped by Aramex. Services of other shipping companies may be used in the future.
To which countries can you ship?
Currently we have shipping to all cities of the Kingdom. In the future, shipping will be provided to the Gulf countries
Can I divert my parcel to a different destination?
Yes, you can change the shipping address as long as the parcel has not been shipped, as we cannot control the path of the parcel once it leaves our warehouse.
How long will it take for my package to arrive?
It may take up to two working days for the package to arrive within 8-12 Days
When do I have to pay the shipping and delivery fees?
If the value of your order is less than 550AED, you must pay an additional amount of 40 AED as shipping fees.
How can I track my order?
When you ship the order, you will be provided with the shipment number by text message, .
If the delivery time for your order exceeds the expected delivery time, please contact the customer service team via the contact us form or at the following number:
We will be happy to assist you.
How can I change the recipient address?
We kindly ask that you fill out a contact us form to tell us your correct address before handing over your order to the shipping company
The courier company will contact you before delivering the order, enabling you to confirm or change the delivery address.
What could be causing my order delay?
We at NYSMAH believe that the delivery of the order must be done on time, we are working to deliver the shipment to the shipping companies within one working day as a maximum, and any delay by the shipping companies, so know that your request is our responsibility, just contact us on 00971503536235 and we will be happy to serve you