Frequently Asked Questions

Placing an order with Nysmah is simple:

1. Browse our products and add items to your cart
2. Click on the cart icon and review your items
3. Proceed to checkout and enter your delivery address
4. Select your preferred delivery date and time
5. Choose your payment method and complete the order

We offer flexible delivery options to suit your schedule:

• Standard delivery: 2–5 business days across Saudi Arabia
• Express delivery: Faster shipping options available at checkout

Delivery charges may vary based on your location and order value. Orders above a certain amount may qualify for free delivery. Check the checkout page for exact delivery fees for your order.

You can track your order by:

• Going to My Account > My Orders
• Clicking on the order you want to track
• Viewing the order status and delivery updates

You will also receive SMS and email notifications about your order status.

You can modify or cancel your order before it is shipped. Once the order is out for delivery, cancellation may not be possible. Please contact our customer care team as soon as possible if you need to make changes.

We accept returns within 14 days of delivery for most products, provided that:

• The product is unused and in its original packaging
• All tags and seals are intact
• The product is not a final sale or non-returnable item

Note: For hygiene reasons, opened cosmetics, skincare products, and fragrances cannot be returned unless defective.

To return a product:

1. Go to My Account > My Orders
2. Select the order containing the item you want to return
3. Click on "Request Return" and follow the instructions
4. Our team will arrange pickup from your address

Once we receive and inspect the returned item:

• Wallet refund: Instant credit to your Nysmah wallet
• Original payment method: 5-10 business days depending on your bank

If you receive a damaged or incorrect product, please contact our customer care immediately. We will arrange for a replacement or full refund at no additional cost to you. Please keep the original packaging and take photos of the damage.

We accept multiple payment methods for your convenience:

• Credit/Debit Cards: Visa, MasterCard, Mada
• Apple Pay
• Tamara: Buy now, pay later in installments
• Tabby: Split your payment into 4 interest-free installments
• Nysmah Wallet: Use your wallet balance
• Cash on Delivery (COD): Pay when you receive your order

Yes, all transactions on Nysmah are secured with industry-standard SSL encryption. We do not store your card details on our servers. All payments are processed through certified payment gateways.

Tamara and Tabby are buy-now-pay-later services that allow you to split your purchase into interest-free installments. Simply select Tamara or Tabby at checkout, and follow the instructions to complete your payment plan.

Yes, 100% of our products are authentic and sourced directly from authorized distributors and brands. We guarantee the authenticity of every product sold on Nysmah.

Each product page includes detailed descriptions and usage instructions. We recommend:

• Reading the product description carefully
• Doing a patch test before full application
• Consulting with a dermatologist if you have sensitive skin

Yes! We include free samples with most orders. We also offer sample-size products for purchase so you can try before committing to full-size products.

For best results:

• Store products away from direct sunlight
• Keep in a cool, dry place
• Check expiration dates regularly
• Perfumes should be stored upright in their original boxes

Creating an account is easy:

1. Click on "Login / Sign Up" at the top of the page
2. Enter your email address
3. Verify with the OTP sent to your email
4. Complete your profile information

The Nysmah Wallet is a convenient way to pay for your orders. You can:

• Add funds to your wallet anytime
• Receive refunds directly to your wallet for faster processing
• Use wallet balance for quicker checkout
• Earn cashback rewards that go straight to your wallet

To add funds to your Nysmah Wallet:

1. Go to My Account > Wallet
2. Click on "Add Funds"
3. Enter the amount you want to add
4. Complete the payment using your preferred method

We use OTP-based authentication, so you don't need a password! Simply log in with your email address and verify with the OTP sent to your email.

We're here to help! You can reach us through:

• WhatsApp: Available for quick queries
• Email: support@nysmah.com
• In-app: Go to My Account > Customer Care

Our customer support team is available Saturday to Thursday, 9 AM - 9 PM.

Nysmah is based in Saudi Arabia and delivers to all major cities across the Kingdom.

Currently, Nysmah operates as an online-only store, allowing us to offer a wider selection of products at competitive prices with the convenience of home delivery.